Refund / Credit Policy

All payments are treated as final. JENECONK does not promise cash refunds, automatic reversals, or replacement credits simply because a user is dissatisfied with a result, retries a lesson, or decides not to continue with the service.

Free preview access is for inspection of quality before payment. Because preview access is not a paid classroom-ready tier, preview limitations themselves are not a refund issue.

If a paid lesson request fails before a usable lesson is delivered, our normal response is operational support, not refund or credit replacement.

• we may investigate the failure
• we may advise a retry or a stronger request pattern
• we may correct a platform-side error where one is confirmed

If the platform blocks a lesson because it drifted away from the requested lesson focus, that blocked result should not be treated as a clean finished lesson. That rejection behavior is part of the service safeguard and does not create an automatic refund or replacement-credit right.

Diagram generation may depend on built-in visual coverage or AI diagram availability. If a paid diagram feature fails because the service could not complete the request, we may review the issue for support or troubleshooting, but not for automatic refund or replacement-credit handling.

If a payment is completed but the correct plan does not activate, contact us promptly. We will investigate the payment record and correct the plan state where a genuine platform or billing-side error is confirmed.

• normal differences between Standard and Deep where the requested service was delivered successfully
• issues caused mainly by vague or mixed topic requests without enough usable teaching focus
• preview limitations that were clearly disclosed before upgrade
• changes of mind after a paid period has already started
• failed or rejected outputs where support review, retry, or correction is the appropriate remedy

Send the lesson topic, class, format, date of attempt, and short description of the issue to info@jeneconk.com or WhatsApp +234 815 400 8438.

We aim to review billing or generation complaints as quickly as practical. Resolution may include clarification, troubleshooting, retry guidance, or manual correction of plan state where a real platform error is confirmed.

Nothing on this page limits any rights or obligations that may apply under mandatory law, payment-network rules, or verified fraud handling. But as a product policy, JENECONK does not offer routine cash refunds or replacement-credit promises.